Written in an interview/conversational format as a man who earns his living through telephone sales learns how we establish rapport with others, effective communication skills and how to overcome his personal phobia of the telephone, etc. I have given copies of this book to others, who thoroughly enjoyed it and they in turn have also given copies of the book to others.
Communication and understanding of what produces desired interaction in this language driven world of ours is looked at critically with some very helpful, easily understandable and useful suggestions and/or ideas.
The reader also learns about how the mind processes information and in so doing assists the reader to tear down walls that separate us as individuals from others in the very human desire to make worthwhile human connection with others.
Enjoy the fun of learning how one's primary/preferred neurological stimulus affects our every day decisions and even the words we primarily use.
I very highly recommend "The Phone Book" by Zarro, et al. to anyone who communicates and desires to do so more effectively. This short, easy read paperback book is packed with facts and information that is a must to all. A true classic!
Like his other books by master teacher Richard Zarro, this is a welcome addition to anyone's library.
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