Editorial Reviews:
Trouble sending e-mail or setting up meetings in Microsoft Outlook? Confounded by error messages? With this handy "Troubleshooting" guide, it's easy to pinpoint -- and solve -- your own software problems. Fast! Each section opens with a troubleshooting chart to help quickly diagnose the source of the problem. It offers clear, step-by-step solutions to try right away, plus a full chapter of things to do to stay out of trouble or learn a new trick. Continuous support via the Troubleshooting "Latest Solutions" Web site provides monthly updates on additional problem solving information. Books in the "Troubleshooting" series are colorful, superbly organized, and easy to read, giving even novice users the confidence to fix it themselves -- without calling tech support or wasting time on futile trial and error. Covering both Outlook 97 and Outlook 2000, this book shows how to troubleshoot e-mail, schedules, contacts, folders, Outlook Express, and more.
Traditionally, technicians handle the job of localizing problems by using what are called troubleshooting trees. Troubleshooting trees work well on many kinds of systems, from automobiles to software (or human beings, for that matter), as a way of sorting through symptoms en route to a diagnosis and solution. Trees present a series of yes/no questions that are linked in a flow diagram and to which you respond, based on your observations, until you reach a statement of the problem and a recommended fix. Troubleshooting Microsoft Outlook doesn't use troubleshooting trees in their traditional form, but uses flow diagrams as a means of directing readers to how-to procedures for Microsoft Outlook and Outlook Express. It's an effective approach to a perennial problem. For example, a chapter on importing and exporting Outlook data opens with a flow diagram. The first box asks, "When you import data, do you get an error that says, 'Too many fields'?" The "Yes" leg of that question leads to a page reference; the referenced page contains a concise and accurate procedure that solves the problem. Because most of the flow diagrams consist of a single path and a series of page references, they're really just tables of contents--but it's easier sometimes to spot the relevant procedure this way than by reading a dry list of titles. Really obscure Outlook errors, such as those that are caused by corrupted index files, aren't covered here, but author Julia Kelly gets her readers well beyond the troubleshooting that appears in the online Help files. --David Wall Topics covered: Problems that can pop up in Microsoft Outlook 2000 and Outlook Express 5.0, and recommended procedures for fixing them. Coverage touches on normal (but not routine) functions like backing up data, as well as problems related to importing, exporting, account management, synchronization, formatting, and more.
Customer Reviews:
 Great Guide
This book is great. Coming from a UNIX environment, I had to learn on the fly how to troubleshoot Outlook issues day in and out in a Microsoft Enterprise environment; when I took a job the NT Admin. All I can say is, Wow,this book saved me on many occasions. A real bargain!  Troubleshooting for Microsoft Outlook
This book while informative is very out of date (2000) and was not able to
help me with the problems I was having. I am a average computer user
and this was not as technical as I would have liked. Management Consultant
Terrific. This book has saved me a fortune in time and money by helping with questions/problems about which I would otherwise have had to call Microsoft. Easy as sending email.
Email is the fastest growing way to reach everyone you know. In fact over 80% of people use email in there everyday routine. I know that when email goes down I have a tough time getting and sending information. But what can be done to help fix problem without spending major dollars on support?You might want to get a hold of this book and take a look at what Julie Kelly has done for the world of email. Covering both Outlook Express and Outlook 2000, Kelly step you through the troubleshooting process like any experienced technician. With topics like backing up of data, calendars, contacts, email, which is over 85 pages of the 300 pages, faxing, folders, linking, mail merge, newsgroups, sounds and synchronizing data you have just about everything covered. The troubleshooting is done through a flow chart method with make the troubleshooting easier to follow along. Also you have the opportunity to get free web solutions and this rounds out a very complete book.
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(4 reviews)
